Emergency service available — confirm current availability when calling

Emergency plumbing service

For active leaks, sewage backups, or loss of water service — call directly. Do not wait for a form response when there is water actively damaging your property.

Emergency line

(204) 555‑0100

[Service hours and emergency availability must be confirmed and updated before publishing]

⚠ This is a demonstration site. Emergency availability, response time, and service coverage must be confirmed by the real company before this page goes live.

First: shut off the water

If water is flowing actively, close the main water shut-off before anything else. This is usually located at the front of the basement near where the water supply enters, or in the utility room.

Look for a gate valve (round wheel) or ball valve (lever handle)

Gate valve: turn clockwise until fully closed

Ball valve: rotate 90° until the handle is perpendicular to the pipe

If in doubt — close it first, confirm with us by phone

Common emergencies — immediate steps

These are general safety steps. Your specific situation may differ — when in doubt, call first.

Burst or actively leaking pipe

1.Locate and close the main water shut-off immediately
2.Turn off electricity to affected areas if water is near electrical panels
3.Do not attempt to open walls or ceilings
4.Call us directly

Sewage backup in basement

1.Do not use any plumbing fixtures in the home
2.Keep people and pets away from the affected area
3.Avoid contact with sewage water — health risk
4.Call us directly and mention sewage backup

Toilet overflowing and won't stop

1.Locate the shut-off valve behind or below the toilet and close it
2.If that doesn't work, close the main shut-off
3.Do not continue flushing
4.Call us

No water to the property

1.Check that the main shut-off is open
2.Check with neighbours — may be a municipal supply issue
3.Contact Manitoba Hydro / City of Winnipeg utilities to rule out a supply interruption
4.Call us if the issue appears to be internal

Frozen pipe (suspected or confirmed)

1.Do not apply open flame to pipes
2.You may apply a heating pad or warm towels to accessible sections
3.Turn off the main supply if a burst is suspected
4.Call us — thawing should be done carefully

Sewage or possible gas involvement — additional caution

Sewage backup

Sewage water is a health hazard. Do not attempt to clean up sewage backup without appropriate protective equipment. Contact us directly and indicate that sewage is involved so we can respond appropriately. Extensive contamination may require a restoration specialist in addition to plumbing repair.

Possible gas involvement

If you smell gas, do not use any electrical switches, phones, or open flames. Leave the building immediately, leaving the door open, and call Manitoba Hydro's gas emergency line at 1-888-624-9376 from outside or a neighbour's home. Do not call a plumber first — gas emergencies are handled by your gas utility.

Information to have ready when you call

Having this information ready helps us understand the situation and respond appropriately.

Your name and address
Specific location in the home (basement, bathroom, kitchen, etc.)
What you're observing — dripping, flowing, or pooling water
Whether water has been shut off at the main
Whether electricity has been affected
Whether sewage is involved
Any previous history with the same issue

Emergency service area

Emergency service availability and coverage area must be confirmed before publishing. The following represents the demonstration service area for this site.

Winnipeg (all areas)

East St. Paul

West St. Paul

Headingley

Oak Bluff

Selkirk

Stonewall

Coverage and response time for outlying areas should be confirmed when calling.

Full service area details

Don't wait for an email response

For plumbing emergencies, the fastest way to reach us is by phone.

Call (204) 555‑0100

[Emergency hours and availability to be confirmed and published here]